Job Description
Role : Workplace Virtualization/ Citrix SME VDI, XenApp ,
Windows365 ,
Azure VDI , and Netscaler
Team/ Role Responsible for design, deployment, management, and support of VDI, XenApp, Windows365, Azure VDI, and Netscaler. Experience in IGEL is preferred. Needs to have automation and integration experience with the latest AI technologies such as Power Automate and Copilot. Extensive experience of all Workspace infrastructure and their inter-dependencies is integral to the success of this role. Must have deep knowledge of all basic technologies as well as Windows365, Azure, XenApp, XenDesktop, Power Automate and Copilot. You will also interface with various IT teams, project managers, vendors, and business leaders to ensure alignment with business requirements and technological innovations. Responsible for leveraging emerging automation and AI technologies in End User Workspace.
Relies on experience and judgment to plan and accomplish goals. Works under limited supervision. A large degree of creativity and latitude is required.
Responsibilities Work with the team on the architecture, deployment, management of Workspace technology deployment/strategy that aligns with the organization s goals
Extensive knowledge on the architecture and deployment of Windows365 (CloudPCs)
Experience in build and design Azure Virtual Desktop
Knowledge in Power Automate and Copilot technologies to enhance user experience, service delivery and performance
Exposure to leveraging Robotics process automation to streamline End User Workspace processes and deliverables.
Contribute as a subject matter technical expert for all Workspace technologies
Work independently on projects with all teams to meet defined deliverables and timelines
Efficiently troubleshoot/prioritize issues and create a culture of root cause analysis
Work independently and as part of a team to urgently analyze and troubleshoot escalated issues from Tier II
Assist in managing the day-to-day operations of all Workspace technologies
Work closely with all Support teams in problem resolution as well as Infrastructure projects
Evaluate emerging technologies and trends to ensure the organization remains technologically competitive
Continuously develop and update documentation as well as knowledge base articles
Work with team to cross train on all Workspace Technologies
Responsible for application support and development for Citrix infrastructure 7x24
Assist with conducting third party vendor review and analysis
After-hours support rotation and implementation as needed
Qualifications Knowledge in the build and implementation of Power Automate code/AI to streamline processes and increase productivity
Highly Proficient in Citrix Virtual Apps and Desktops Architecture
Strong background in Azure with a specialized experience in W365 and Azure Virtual Desktop
Experienced in Citrix integration with AWS and Azure
Extensive knowledge in VMware and Nutanix
Experience in the build and support of NetScaler
Comprehensive knowledge of Citrix Cloud and automation around it
Experience in IGEL preferred
Previous exposure in troubleshooting L3/L2/L1 issues systemwide as well as a single user.4
Good interpersonal skills including networking, collaboration, communication, time management, being able to adapt to different audiences, environments, and cultures
Team player and the willingness to lend a hand with any project, big or small
Project Management and Documentation skills
At least 5 years of experience in VDI engineering
Bachelor's degree in Computer Science, Information Technology, or a related field. (1.) To provide consultation on how to streamline processes of cost optimization while coordinating with different stakeholdersorteams for confirmationsor concerns. (2.) To building trustwort
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