The Training Coordinator is responsible for designing, delivering, and continuously improving training programs that drive operational accuracy, safety, and efficiency within a high-volume warehouse environment supporting e-commerce and B2B customers. This role owns the full training lifecycle, from onboarding through ongoing skill development, and serves as the primary steward of operational SOPs.
The Training Coordinator partners with Operations leadership to reduce preventable errors, minimize rework, reinforce standard work, and embed quality expectations into daily behaviors, onboarding, and coaching in alignment with the Monoprice Quality Programs.
Essential Functions and Responsibilities include the following.
New-Employee Onboarding Serves as the first point of contact for new employees. Responsible for facilitating an onboarding program that covers company culture, safety protocols, and foundational job skills, ensuring every new hire is prepared and integrated from their first day.
Own and continuously improve standardized onboarding programs by role (picker, packer, shipping, receiving, inventory, etc.).
Partners with department supervisors to validate new-hire readiness through structured assessments, skills sign-offs, and floor observations before independent work.
Training Execution and Development Serves as the architect of the learning experience. This involves identifying training needs across all departments, conducting hands-on training sessions, and coordinating with subject-matter experts to ensure technical skills are effectively transferred.
Design and deliver hands-on training specific to fulfillment workflows, including order accuracy, packaging standards, labeling, system transactions, and carrier compliance requirements.
Partner with Operations leadership, Quality, and Inventory teams to proactively address error trends through targeted training and process reinforcement.
Training Tracking and Documentation Responsible for the training matrix, ensuring that all employee records are up to date. This includes tracking certifications, annual equipment training renewals, and overall tracking to identify where additional training may be required.
Maintain and analyze the training matrix to identify skill gaps, retraining needs, and cross-training opportunities.
Track training effectiveness using quality metrics, audit results, error trends, and post-training observations.
Follow-up and Performance Auditing Conduct regular "check-ins" and on-the-floor observations to verify that employees are correctly applying their training.
Conduct regular on-the-floor observations and audits to verify adherence to standard work and training effectiveness.
Document findings and partner with Supervisors and Managers to recommend corrective actions and retraining, without direct disciplinary authority.
SOP Creation and Maintenance Act as lead author for the facility's SOPs. This includes writing clear step-by-step instructions for all tasks, reviewing them regularly for accuracy, and ensuring that the most current versions are accessible to all employees.
Establish version control, review cadence, and change-management processes for SOP updates.
Ensure SOPs reflect current system configurations, parcel carrier requirements, and operational best practices
Qualifications
To perform this job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education & Experience
Other Skills and Abilities
...conflict resolution related to payroll matters, addressing issues professionally and effectively. Maintain compliance with company policies and payroll regulations. Communicate effectively with team members and stakeholders to provide payroll updates and solutions....
...Supermarket Assistant Manager with Tons of Growth Opportunities! We are offering a competitive salary between $60,000 - $90,000 (BOE) at this Supermarket. Supermarket Assistant Manager will report directly to the Store Director and is assisting in the development of...
...Collect and load mail, live animals, wheelchairs and child strollers onto aircraft. Perform aircraft cleaning as needed. Inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found. Comply with all federal, state, municipal,...
...Position Summary The Community Health Worker (CHW) is a trusted connection between the community and local health and social service systems. In this role, youll build meaningful relationships, help individuals navigate care, and empower community members to improve...
...Join to apply for the Remote Accountant role at Mass Markets Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence...