Job Description

Overview

The Store Manager (SM) is responsible for managing all aspects of the business, with minimal direct supervision from the General Manager (GM), to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in stock shopping experience, teaching and demonstrating core values, and supporting the GM in achieving store goals and initiatives. The SM assists the GM in maintaining a staffed, stable & scheduled environment by providing a consistent team member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.

Responsibilities

• Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation.
• Create a welcoming and belonging environment for our Guests and Team Members.
• Oversee the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance; delegate tasks accordingly and follow up to ensure completion.
• Engage and lead company initiatives.
• Oversee fresh food production to ensure food safety requirements are always met and par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste.
• Develop well trained Team Members by following Thorntons’ training processes as prescribed while demonstrating and teaching our core values.
• Support and guide Team Members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons’ Progressive Discipline Process.
• Assist GM in facilitating the labor model by ensuring the team is working the schedule to our standard to maintain adequate coverage for all shifts.
• Train and empower Team Members to de-escalate Guest service issues.
• Communicate with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy.
• Use a point-of-sale cash register and other electronic equipment.
• Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records.
• Perform additional duties as assigned.

Key Relationships

• Region Manager
• General Manager
• Guest Service Representative
• Human Resource Manager
• Recruiter
• Trainer
• Auditor

Skills

• Demonstrates a commitment to leading by example, considering no tasks as below one’s position.
• Contributes to setting work priorities and direction, supporting the team in achieving goals and objectives.
• Demonstrates a positive and approachable presence, even during stressful situations.
• Recognizes positive performance, celebrates team achievements, and addresses poor performance.
• Provides feedback effectively and with empathy.
• Collaborates with GM to deliver high-quality Guest service.
• Fosters team camaraderie, collaboration, and cohesion.
• Proactively identifies potential issues and works with GM to take action to avoid workplace disruptions.
• Uses active listening to understand viewpoints of others and works to resolve conflicts.
• Uses analytical skills to identify and solve a variety of business-related problems.
• Uses basic arithmetic skills to perform financial, cash, and inventory tasks.
• Values diversity and recognizes the strengths of individuals from diverse backgrounds.

Knowledge

• Principles and processes for providing Guest Service, including needs assessment, meeting quality standards, and evaluating Guest satisfaction.
• Principles and methods for displaying, promoting, and selling products or services.
• Principles and procedures for personnel recruitment, selection, and training.

Experience

• Minimum one (1) year of management in retail and/or food and beverage industries.
• Experience with the following applications is a plus: PeopleMatter, Workday, Reflexiso PDI, ESO.

Equipment/Special Expertise

NA

Required or Preferred Qualifications/Certifications

• High School Diploma or GED (required)
• Must have reliable transportation
• Valid driver’s license (preferred)
• Food Safety and Handling Certifications (preferred; if not possessed upon hire, must have the ability to obtain one)

Physical Requirements

• Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
• Daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking and lifting up to 50 lbs.
• Occasional sitting and driving required.
• Exposure to extreme weather conditions and temperatures.
• Long periods of standing.
• Exposure to gasoline fumes and cleaning products.

Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com or call 9 am – 5 pm EST M-F. This job description reflects an effort on the part of Thorntons and its representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.

Benefits

Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vision, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit the employer benefits page.

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